FAQ | Sakura Home Service

Yes, our cleaning staff have passed strict onboarding and professional training to ensure that they are familiar with cleaning tools, standard procedures and safe operating rules.
We use certified environmentally friendly cleaning agents and equipment that meets international standards to ensure cleaning effectiveness and safety.
We provide safety equipment, train employees on the correct use of cleaning machinery and chemicals, and develop work rules to reduce potential risks.
We purchase labor insurance for our employees and have established an emergency response mechanism to ensure that we can respond quickly to emergencies and protect the interests of our employees and customers.
Yes, we provide workers' compensation insurance and third party liability insurance for all cleaning staff to ensure a safe and worry-free working environment.

We use ISO 9001 quality management standards , regularly monitor cleaning results, and continuously optimize services through internal audits and customer feedback.
Yes, we have on-site supervisors and inspection teams who regularly check cleaning standards to ensure that all work is carried out to established specifications.
We will provide regular cleaning reports based on the nature of our services, and can provide cleaning records and air quality test reports upon request.
Customers can report problems to their dedicated project managers , and we will immediately arrange improvements and provide remediation plans to ensure that service standards are met.
Yes, we conduct monthly reviews to continuously improve our cleaning standards and performance through customer feedback and internal audits.

Our services cover office buildings, shopping malls, factories, medical institutions, schools, government agencies, catering industry, etc., and we can provide specific cleaning solutions according to customer needs.
Yes, our cleaning plans are highly flexible and can be adjusted to suit your business needs, including service scope, frequency and number of cleaning personnel.
We provide one-time deep cleaning services as well as long-term regular cleaning solutions. Customers can choose the appropriate service model according to their needs.
Yes, we can schedule cleanings to suit your operating hours, providing morning, evening or late night cleanings to ensure that your business does not suffer any disruption.
Yes, we can adjust our disinfection and cleaning services during peak flu seasons, holidays, and before and after events to ensure the environment is maintained to the highest standards.

Yes, we use low-toxic, non-irritating, environmentally friendly cleaners to ensure that they do not affect human health and meet environmental standards.
Yes, we can select special disinfectants according to different environments (such as medical institutions, food industry) to achieve the best cleaning effect.
Yes, we offer high pressure water gun cleaning, mechanical floor cleaning, steam disinfection and other professional equipment services to meet the needs of different venues.

Customers can raise concerns through project managers, customer service hotlines, and regular visits , and we will follow up promptly to ensure that issues are resolved quickly.
If there is any dissatisfaction, customers can contact their dedicated account manager and we promise to respond quickly and provide improvement plans.